Terms and Conditions - Man With a Van Beckenham

Welcome to Man With a Van Beckenham. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully to ensure a clear understanding of our policies and procedures.

1. Introduction

Man With a Van Beckenham provides professional moving and transportation services within Beckenham and the surrounding areas. These terms and conditions govern your use of our services and form a legally binding agreement between you and us.

2. Services Provided

We offer a range of services including:

• Residential Moves - Moving household items from one residence to another.
• Commercial Moves - Facilitating the relocation of businesses.
• Furniture Delivery - Transporting furniture to your specified location.
• Packing and Unpacking - Assisting with the packing of items for safe transport.

3. Booking and Confirmation

To secure our services, clients must submit a booking request through our website or by phone. Once received, we will confirm the booking and provide a quotation based on the information provided.

3.1 Payment Terms

We accept various forms of payment including cash, credit/debit cards, and bank transfers. A deposit may be required at the time of booking to confirm the reservation.

4. Pricing and Fees

All pricing is transparent and includes:

• Service Fees - Based on the size and complexity of the move.
• Additional Charges - For services requested beyond the standard offerings, such as packing materials or extended hours.
• Cancellation Fees - Applicable if the booking is canceled within 24 hours of the scheduled service.

5. Client Responsibilities

Clients are expected to:

• Ensure all items are packed and ready for transport at the agreed-upon time.
• Provide accurate information regarding the quantity and nature of items to be moved.
• Secure any valuables or items of sentimental value, as we are not liable for loss or damage.

6. Liability and Insurance

While we take utmost care in handling your belongings, Man With a Van Beckenham is not liable for any direct or indirect loss or damage unless it is due to our negligence. We recommend clients to have adequate insurance coverage for their possessions.

6.1 Insurance Options

We offer various insurance packages to cater to different needs. Details of these packages can be discussed during the booking process.

7. Scheduling and Availability

Our services are available from Monday to Saturday, between 8:00 AM and 6:00 PM. We strive to accommodate client schedules, but availability is subject to change based on demand.

7.1 Rescheduling

If you need to reschedule your move, please notify us at least 48 hours in advance to avoid cancellation fees.

8. Cancellation Policy

Clients may cancel their booking without incurring a fee if done more than 24 hours before the scheduled service. Cancellations made within 24 hours may incur a fee equivalent to 50% of the total service cost.

9. Conduct and Safety

We maintain a professional and respectful approach. Clients are expected to:

• Provide safe access to the property for our team.
• Ensure pets are secured during the move.
• Communicate any specific instructions or concerns prior to the service.

10. Dispute Resolution

In the event of any disputes arising from our services, both parties agree to seek an amicable resolution through dialogue. If a resolution cannot be reached, the matter may be escalated to mediation or legal arbitration.

11. Changes to Terms and Conditions

These terms and conditions may be updated periodically. Clients will be notified of any significant changes, and continued use of our services constitutes acceptance of the revised terms.

11.1 Notification of Changes

Updates will be communicated via our website and, where appropriate, through direct communication channels such as email or phone.

12. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of the United Kingdom. Any legal proceedings arising from these terms will be subject to the exclusive jurisdiction of the courts in Beckenham.

13. Privacy Policy

Your privacy is important to us. We collect and use personal information solely for the purpose of providing our services. Detailed information about our data handling practices can be found in our separate Privacy Policy document.

13.1 Data Protection

All personal data is stored securely and is only accessible to authorized personnel. We comply with all relevant data protection laws and regulations.

14. Severability

If any provision of these terms and conditions is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

15. Entire Agreement

These terms and conditions constitute the entire agreement between the client and Man With a Van Beckenham, superseding any prior agreements or understandings.

16. Contact Information

For any questions or concerns regarding these terms and conditions, please refer to our official communication channels as provided during the booking process.